1.Can I Cancel or Amend My Order?
Orders cannot be amended once they have been placed. Once you pay for your order, it may not be possible to change the order before it is dispatched. Please contact us as soon as possible by emailing Service@tidew.com. Whilst we will always attempt to cancel your order for you and prevent dispatch of the products, this may not be possible due to the speed with which orders are processed.If we are unable to cancel your order, you can return your order after you received it. Unfortunately we are unable to amend orders.
Discount codes can only be applied to orders when entered at the checkout stage, they can not be applied to an order after it has been placed.
3.Why Has My Order Been Cancelled?
Your order may have been cancelled for a number of reasons payment or missing delivery information. If your order (or part of your order) is cancelled, the appropriate amount of money will be refunded to you. Refunds are completed within 14 days, but this may vary depending on your bank provider.
4.How Can I Track My Order?
When your order is fulfilled you will receive a "Shipping Confirmation" email to let you know that it has been dispatched with a tracking link included.
1.How Long Does It Take To Receive My Items?
We always aim to deliver your order between 1-3 working days after we have confirmed your order depending on what delivery method you choose (standard, express ). Note that delivery times are estimates and that deliveries could take somewhat longer during peak season (such as christmas). We do not dispatch on weekends or bank holidays. Orders placed on weekends (Saturday & Sunday) gets processed next weekdays (with exceptions for bank holidays). Sometimes during busy campaigns (such as sale) we might make the express delivery unavailable.
2.How Much Is Delivery?
Standard Secure Fedex delivery (delivered within 3 - 5 business day*) is free for all orders. We also offer Secure Express Overnight Fedex delivery, at a cost of 25 USD.
3.Where Do You Delivery?
We ship to all 50 states & Washington, DC. Unfortunately, we do not ship to U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. We also ship to over 50 countries around the world, from Australia, Canada, Hong Kong, Singapore and the U.K.
4.Can I Track My Order?
When your order is shipped from our warehouse, we will send you an email to confirm that it's on its way. From there it should be delivered within the timescale we advertise. Orders are traceable from when they are shipped, you can check its progress in the delivery confirmation email.
5.I’ve Got The Shipping Notification But Can Not Track My Order
Tracking information for standard delivery can sometimes take up to 24hrs to be available. Try again after 24hrs from when you have received your order confirmation. If you still can't see your tracking information please email to Service@tidew.com.
6.I’m Missing An Item In My Order
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change,If an item in your order is missing, check your emails to see if we have sent you information about an item was out of stock. If out of stocks occur we will send you an email to inform you about this. If this happens, no payment of these goods is taken. The delivery note will state which items are in this part of your order. Please check the delivery notes from each part of your order to make sure you are not missing anything. If something is missing and you have questions about this, please reach out to us(Service@tidew.com).
ABOUT RETURNS & EXCHANGES
1.How Do I Return My Order?
If you are unhappy with your purchase you have 30* days to return it to us. All refunds completed within 14 days, but this may vary depending on your bank provider. any issues, drop us a note at Service@tidew.com and we'll get in touch to help you out.
*All orders placed between 1st Nov - 31st Dec 2021 have an extended 60 days return period.
2.Can I Exchange My Order?
We currently do not offer exchanges.