We are committed to ensuring that you enjoy a hassle-free jewelry shopping experience at Tidew.com.
One Way Shipping Charges
We offer FREE shipping worldwide.
Custom Charges and Duties
For all international shipments, customs processes and import duties are the customer's responsibility; please check with your local customs office for information.
We also offer FREE return shipping on all return orders which be approved. Please read our return policy for further details.
Tidew is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control. Our estimated shipment date is the estimated date on which the order will be shipped from our shipping office. The estimated shipment date does not include the time taken for the delivery partner to deliver the order or the time taken by local customs to release international orders.
You will receive an email confirmation once your order is shipped.
All ready to ship jewelry are typically shipped 2-3 business days from the order date.
All custom made jewelry are typically shipped 2 to 3 weeks from the order date.
Please note that all shipments require an adult signature at the delivery destination.
We use trusted delivery FedEx for all our shipments.
An alternative shipping method may be used when appropriate to reach your target destination and delivery date.
Track your order
We make it easy for you to know how soon you can expect the delivery of your product. Once your order is shipped, we will send you a shipment email along with the tracking number for you to track the order.